wismabetPrivacy Policy

This page describes what we collect when you use wismabet and how we keep that data protected. We at wismabet take your privacy seriously and are committed to transparent data practices. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a wager on Liga 1, Piala AFF, live-dealer tables, or esports markets, you share personal information with us. We explain here exactly what we collect, why we collect it, and how we safeguard it.

Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate. We do not sell your personal data to third parties for marketing purposes. We do share certain information with payment processors, fraud-detection services, and regulatory authorities where legally required.

Read this policy carefully to understand our data practices. If you have questions, contact our support team.

What Data We Collect on wismabet

Account Registration and Identity Information

When you register on wismabet, we collect your full name, email address, phone number, date of birth, and residential address. We require this information to verify your identity before you can withdraw funds. We also collect your username and password (encrypted). This data is essential for account security and regulatory compliance.

Payment and Financial Data

We collect information about your deposits and withdrawals, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps. We do not store full credit-card numbers or e-wallet credentials on our servers; payment processors handle that data directly. We retain transaction records for accounting, fraud prevention, and regulatory reporting.

Account Data

Name, email, phone, date of birth, address, username, encrypted password.

Transaction Data

Deposit and withdrawal amounts, payment methods, timestamps, and transaction status.

Betting Data

Wagers placed, odds, outcomes, and account balance history.

Device Data

IP address, device type, browser type, and app version for security and analytics.

Betting and Gameplay Activity

We collect data about your activity on wismabet—which markets you view (Liga 1, Piala Indonesia, Piala AFF, live-dealer tables, slots, esports), which wagers you place, odds accepted, and outcomes. We use this data to settle bets, detect fraud, and improve our platform. We also track your login times and session duration for security purposes.

Device and Technical Data

We collect your IP address, device type (mobile or desktop), operating system, browser type, and app version. We use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyse how you use wismabet. This data helps us optimise performance and detect suspicious activity.

How We Use Your Data and Our Data-Protection Commitments

Our Use of Your Information

We use your data for the following purposes: (1) to provide wismabet services—account management, bet settlement, payment processing; (2) to verify your identity and prevent fraud; (3) to comply with legal and regulatory obligations; (4) to communicate with you about account activity, withdrawals, or policy changes; (5) to improve our platform through analytics and user-experience research; and (6) to detect and investigate suspicious activity or violations of our terms.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We may share anonymised, aggregated data (e.g., "users in Jakarta prefer Liga 1 markets") with partners for research, but this data cannot identify you.

Third-Party Processors and Data Sharing

We share your data with the following categories of third parties: (1) payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals; (2) fraud-detection and identity-verification services to protect your account; (3) regulatory authorities and law-enforcement agencies where legally required; and (4) our hosting and analytics providers who process data on our behalf under strict confidentiality agreements.

We require all third-party processors to maintain the same level of data protection as we do. We do not permit them to use your data for their own marketing purposes.

Data Storage and Security

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your country of residence; by using wismabet, you consent to this international data transfer. We use encryption, firewalls, and access controls to protect your data from unauthorised access. We limit employee access to personal data to those who need it for their job.

We undertake to notify you promptly if we discover a data breach affecting your account. However, we cannot guarantee absolute protection against all cyber threats. We maintain incident-response procedures and cyber-insurance to mitigate the impact of potential breaches.

Your Rights and Data Requests

You have the right to request access to your personal data, correct inaccurate information, or request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team. We will respond to your request within a reasonable timeframe, typically within days.

You also have the right to object to certain uses of your data, such as analytics or profiling. You can manage your cookie preferences in your browser settings or contact us to opt out of non-essential tracking.

Data Retention and Account Closure

We retain your account data for as long as your account is active. After you close your account, we retain transaction records and identity information for a minimum of five years to comply with financial-reporting and anti-money-laundering regulations. We delete non-essential data (such as betting history) after a shorter period, unless we are legally required to retain it.

This privacy policy applies to all users of wismabet, regardless of whether you access from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere within permitted jurisdictions. We may update this policy from time to time; we will notify you of material changes and give you the opportunity to review the updated policy before it takes effect. Your continued use of wismabet after an update constitutes your acceptance of the revised policy.